Hi, I'm Warren Thieras
Software Engineer & Employee Benefits Specialist
After more than two decades of mastering the complexities of retirement fund administration—growing from an administrator to a team leader focused on process automation—my passion for improving systems led me to software engineering. Today, I apply that same meticulous attention to detail and commitment to service excellence to build robust and accessible digital solutions.
View My WorkWork History
Key Growth Highlights
Over 20 years of progressive experience in retirement fund administration, growing from a junior administrator to senior technical specialist and team leader. Proven track record in managing fund operations, driving process improvements, and ensuring compliance with FSCA regulations. Recognised for building strong client relationships, mentoring teams, and enhancing efficiency through workflows, reporting, and automation. Consistently demonstrated professionalism, attention to detail, and a commitment to delivering service excellence in the employee benefits industry.
Employee Benefits Technical Administrator
Feb 2019 - Present
Responsible for streamlining processes by developing and enhancing workflows, reporting, and automation tools. Ensures systems run smoothly, addressing issues quickly to minimise downtime. Focused on improving client experience through continuous assessment and effective solutions. Delivers training internally and externally, while keeping stakeholders updated with clear communication. Contributes to team cohesion and knowledge-sharing across EBTech and the broader admin department. Engages with clients and potential clients professionally, supporting strong relationships and trust.
Employee Benefits Senior Administrator & Team Leader
June 2020 - Dec 2021
Led a team in retirement fund administration, overseeing day-to-day operations, contributions, withdrawals, and member benefit processing. Ensured compliance with FSCA regulations and internal controls, while driving process improvements to reduce errors and turnaround times. Supported client relationship management through professional engagement, reporting, and query resolution. Mentored and guided team members to strengthen technical expertise and service delivery standards.
Employee Benefits Senior Administrator
Aug 2009 - Dec 2014
Managed end-to-end administration of retirement funds, including contributions, claims, withdrawals, and benefit payments. Ensured accurate record-keeping and compliance with pension fund regulations. Partnered with trustees, consultants, and clients to resolve queries and deliver clear reporting. Took on greater responsibility in mentoring junior staff and improving operational workflows.
Employee Benefits Junior Administrator
Jan 2006 - Jul 2009
Supported retirement fund administration processes such as capturing contributions, processing claims, and handling member data updates. Gained strong technical knowledge of employee benefits and fund rules. Built relationships with internal teams and external stakeholders by resolving member and employer queries promptly.
Employee Benefits Junior Administrator
June 2000 - Dec 2005
Began career in employee benefits administration, focusing on data capturing, membership maintenance, and supporting claims processing. Developed a foundation in retirement fund rules, compliance, and member communication. Built attention to detail and service excellence while learning industry best practices.
Education & Certifications
Occupational Certificate: Software Engineer
AIE | Academic Institute of Excellence
In Progress - Expected Completion End of 2025
National Certificate: IT Systems Developer NQF5
AIE | Academic Institute of Excellence
Completed
Completed Projects
Calvin Protestant Church Website
A comprehensive website and mobile app for the Lansdowne Congregation. Features include event calendars, sermon archives, and a 'Verse of the Day' integration.
CPC Lansdowne App
A comprehensive mobile app for the Lansdowne Congregation, designed for accessibility and engagement. Features include live streaming, sermon archives, devotionals, event calendars, and online giving.
Get In Touch
I'm currently open to new opportunities. Feel free to reach out via email or connect with me on professional networks.
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